01
Describe the outcome
Start with a requirement in plain language, from a new application to a production issue.
ServiceNow development · coordinated by AI
Turn ServiceNow ideas into
working solutions.
Give the lead agent a requirement and it plans, builds, reviews, and verifies the solution with you—grounded in the ServiceNow SDK, your workspace, and live instance context.
EquipmentLoan.now.ts - NowDev AI Toolbox
Copilot Chat
@NowDev AI Agent
I've analyzed your request. I'll coordinate the Fluent Developer and its specialists to build and review the workflow.
Planning implementation...
1. Read SDK + workspace context
2. Delegate schema and workflow
3. Review and run ATF checks
2. Delegate schema and workflow
3. Review and run ATF checks
Ask @NowDev AI Agent...
EquipmentLoan.now.ts
1import { Table } from "@servicenow/sdk/core";
2export const equipmentLoan = Table({
3name: "x_equipment_loan",
4label: "Equipment Loan",
5columns: { requestedFor: StringColumn() },
Fluent specialists are coordinating...
From idea to verified artifact
A clear path from requirement to release
You stay in control while the team handles the specialist work behind the scenes.
02
Coordinate the work
The lead agent reads your workspace and SDK context, then routes the task to the right specialists.
03
Build the solution
Focused developers create the Fluent artifacts, scripts, automation, UI, and tests you need.
04
Review and verify
Review findings, test results, and deployment steps stay visible before anything reaches your instance.
A Three-Tier Agent Architecture
15 coordinated agent definitions organized around one user-facing architect. The lead agent routes to support, coordination, review, and release agents, while the Fluent Developer delegates to focused specialists for each artifact type.
Tier 1: Orchestrator
NowDev AI Agent
The only user-facing entry point. It triages requests, creates implementation plans and Mermaid architecture diagrams, and coordinates the complete agent team.
PlanningDelegationArchitecture
Tier 2: Coordinator, Support, Review & Release
Assistant
Q&A & Discovery
Refinement
Story Refinement
Fluent-Developer
Fluent SDK Coordinator
Pipeline-Expert
CI/CD Pipelines
Debugger
Debugging Specialist
Fluent-Reviewer
Governance Reviewer
Fluent-Release
SDK Release
Tier 3: Fluent Specialists (internal)
Fluent Schema DeveloperFluent Logic DeveloperFluent Automation DeveloperFluent UI DeveloperAI Agent DeveloperNowAssist DeveloperATF Developer
Classic Guidance, Fluent Delivery
NowDev keeps classic platform knowledge available while making the Fluent SDK the primary implementation path for new metadata and full-stack work. The lead agent reads your workspace configuration and routes the request through the current SDK-aware workflow.
Classic
Traditional Scripting
The established ServiceNow development model using JavaScript server and client scripts. No additional toolchain required.
- Classic JavaScript guidance remains available through native ServiceNow skills
- Covers GlideRecord, Business Rules, Script Includes, Client Scripts, and integrations
- No local SDK project is required for instance-side scripting
- Useful for maintaining and extending existing ServiceNow implementations
Fluent SDK
Recommended for AI
Metadata as TypeScript
ServiceNow's official DSL for defining all platform metadata programmatically: tables, business rules, UI components, and more, as code that can be compiled, version-controlled, and deployed.
- ServiceNow's official TypeScript SDK for metadata-as-code development
- Builds tables, logic, automation, UI, AI Agent, NowAssist, and ATF artifacts
- Uses now-sdk explain for API-accurate guidance tied to the installed SDK
- Builds and validates artifacts before now-sdk install deploys them
- Version-controlled, diffable, and reproducible across environments
Why Fluent works so well with AI: The installed SDK supplies current API guidance through
now-sdk explain, while the build step catches type and schema problems before now-sdk install touches the instance. That gives the agent a fast, reviewable feedback loop.Agents That Actually Know Your Platform
Agents draw from the installed ServiceNow SDK, official product documentation, native skills, workspace artifact state, and live instance data. That combination keeps plans and implementation grounded in the SDK version and the project you are actually working on.
SDK-aware development: now-sdk explain, build, install, query, sync, and auth workflows
Fluent artifacts: schema, logic, automation, UI, AI Agent, NowAssist, and ATF specialists
Classic platform skills: scripting, Business Rules, Client Scripts, security, dates, and forms
Live instance context: dependency browsing, discovery, KB guidelines, and query-backed planning
Workspace state: generated agents, instructions, prompts, and the Session Artifact Registry
Four profiles: Developer, Advanced Developer, Junior Developer, and Product Owner
Dynamic agent management, MCP detection, topology visualization, and model overrides
Work-item integration through project-management MCP servers such as Azure DevOps or Jira
Optional hooks and Artifact Manifest merge workflows for deterministic handoffs
Where agents get their knowledge
Installed SDK documentation
Agents use now-sdk explain for API reference, guides, examples, and CLI behavior tied to the SDK version in the project.
Product docs and supplemental sources
SDK and product llms.txt sources cover platform behavior, while optional MCP servers add team-owned context.
Instance-backed context
The Instance Browser uses the SDK auth alias and now-sdk query to inspect dependencies, discover related records, and prepare guidelines.
SDK-first development
Use the Fluent Developer coordinator and its schema, logic, automation, UI, AI Agent, NowAssist, and ATF specialists for complete application work.
AI, automation & UI
Specialists cover AiAgent definitions, agentic workflows, NowAssist Skill configuration, Flow Designer automation, React UI, client scripts, and workspaces.
Review, test & release
The Fluent Reviewer returns structured findings, ATF specialists generate tests, and the Fluent Release agent runs now-sdk build and now-sdk install.
A configurable workspace
Manage profiles, agents, tools, MCP integrations, model overrides, documentation sources, artifact state, and instance connections from the NowDev sidebar.
AI-Driven Workflow for ServiceNow Development
Don't just generate code. Refine the work, ground it in the installed SDK, build with specialists, and close the loop with review and verification.
NowDev-AI-Refinement
Refine & Discover
Refinement validates the user story, surfaces missing decisions, and produces a usable brief before full-project orchestration begins.
NowDev AI Agent
Plan & Coordinate
The lead agent reads workspace configuration and artifact state, creates a Mermaid architecture diagram, and routes the approved plan to the right coordinator.
Fluent Developer
Specialists Build & Review
The Fluent Developer delegates schema, logic, automation, UI, AI, and ATF work. The Fluent Reviewer checks the resulting artifacts and returns structured findings before release.
Fluent Release + Instance Browser
Install & Verify
The release agent runs the SDK build and install workflow. Instance Browser and the orchestrator can then inspect live records, forms, dependencies, and behavior for end-to-end confidence.
The Agentic Workflow for ServiceNow
A look at how NowDev AI Agent carries a requirement through the Fluent Developer, focused specialists, review, and release.
NowDev AI Agent
Lead Architect & Coordination Hub
Fluent Dev
Instance
Review
Release
Agentic Workflow
NowDev AI AgentFluent Developer
Route the approved brief with workspace and artifact context
Fluent DeveloperSchema Developer
Define the table, fields, roles, and access boundaries
Fluent DeveloperLogic Developer
Implement server-side behavior and Business Rules
Fluent DeveloperATF Developer
Generate tests for the completed artifacts
NowDev AI AgentFluent Reviewer
Validate artifacts and emit structured findings
Fluent ReviewerNowDev AI Agent
Review complete. Ready for fix, re-review, or release.
Multi-Agent Collaboration Showcase
A representative request handled by the current three-tier hierarchy. The lead agent reads workspace configuration, delegates through the Fluent SDK coordinator, and preserves handoff state in the artifact registry.
NowDev AI AgentTier 1: Lead Architect
"Build a table for equipment loan requests. Auto-assign to Equipment Support group when priority is set to Critical."
Workspace Context
>nowdev-ai-config.json → fluentApp + environment + artifactState → route to NowDev-AI-Fluent-Developer
Internal Monologue
Reading the workspace configuration and artifact registry… The project context and available tools are explicit. Creating a Mermaid architecture diagram, then handing the approved brief to the Fluent Developer with the discovered state.
Agent Implementation Plan
Syncing UI
Define x_equip_loan Table schema
Implement auto-assign server handler
Create BusinessRule (filterCondition: priority=1)
Validate with Fluent Reviewer
Architecture diagram generated. Routing to NowDev-AI-Fluent-Developer with the workspace context attached.
NowDev-AI-Fluent-DeveloperTier 2: Fluent SDK Coordinator
Installed SDK Documentation
>now-sdk explain --list table · now-sdk explain module-guide --format raw
Internal Monologue
Decomposing the plan. Table schema goes to the Fluent Schema Developer, server behavior and Business Rule go to the Fluent Logic Developer, and the shared artifact state records the dependency handoff.
Agent Implementation Plan
Syncing UI
Define x_equip_loan Table schema
Implement auto-assign server handler
Create BusinessRule (filterCondition: priority=1)
Validate with Fluent Reviewer
Fluent-Logic DeveloperTier 3: Logic Specialist
Built-in Skill
>skill("servicenow-fluent-development") → BusinessRule patterns & GlideRecord handler signature
Internal Monologue
Using the fluent-development skill and the installed SDK reference for BusinessRule ordering and handler patterns. The logic specialist reads the schema artifact first, then wires the assignment behavior with the correct current and previous record context.
Agent Implementation Plan
Syncing UI
Define x_equip_loan Table schema
Implement auto-assign server handler
Create BusinessRule (filterCondition: priority=1)
Validate with Fluent Reviewer
NowDev-AI-Fluent-ReviewerTier 3: Fluent Review Specialist
Built-in Skill
>skill("servicenow-fluent-development") → validate schema, BusinessRule order & GlideRecord handler patterns
Internal Monologue
Cross-referencing the implementation against the SDK reference, local skills, and the reviewer checklist: schema consistency, dependency exports, BusinessRule behavior, security, performance, and test coverage.
Agent Implementation Plan
Syncing UI
Define x_equip_loan Table schema
Implement auto-assign server handler
Create BusinessRule (filterCondition: priority=1)
Validate with Fluent Reviewer
✅ Review complete. The reviewer emits structured findings so the orchestrator can delegate fixes, re-run review, or hand the validated artifacts to Fluent Release.
Install the NowDev AI Toolbox
Ensure your environment is ready for the ultimate ServiceNow development experience.
VS
VS Code 1.124.0+
Required for the current declarative Copilot agent and nested sub-agent experience.
GitHub Copilot Chat
Extension must be active to enable the specialized agent squad.
Enable nested agents
Allow the lead agent to invoke the Fluent Developer, which can then invoke its focused specialists.
Node.js + now-sdk Fluent
Install the ServiceNow SDK CLI for Fluent build, query, auth, and install workflows.
Installation Guide
Install from VS Code Marketplace
Click an install button above to open the extension page in VS Code where you can install it, or search for “NowDev AI Toolbox” in the Extensions Marketplace.
Enable nested sub-agents
Add “chat.subagents.allowInvocationsFromSubagents”: true to your VS Code settings.json. Without this, coordinators cannot invoke their specialists.
Install and initialise Fluent
Install @servicenow/sdk, add an auth alias with now-sdk auth --add, then use the sidebar or Command Palette to initialise a Fluent project.
Use the orchestrator
Open Copilot Chat, select NowDev AI Agent, and start with a requirement. The sidebar keeps agents, tools, MCP servers, docs, and artifact state in sync.
@NowDev AI Agent
Build an equipment loan workflow with an approval path.
# Coordinated plan
1. Read workspace + SDK context…
2. Delegate schema and logic…
3. Review, test, and release…
Beyond VS Code
The same orchestrated team in Copilot CLI and desktop
Install the generated plugin to use NowDev AI Agent through GitHub Copilot CLI or the Copilot desktop app. Claude Code users can copy the bundled instructions and reuse the skills.
Support the Development.
Help me build specialized AI agents that empower you to create better solutions for ServiceNow. Your sponsorship directly supports the development of advanced AI tools designed for the modern developer.